Shipping policy

Shipping Policy

1. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days after payment confirmation (excluding weekends and public holidays).
  • Dropshipping Orders:
    For products fulfilled via our Creativehub dropshipping partner, processing times may vary slightly. In such cases, specific processing information will be provided at checkout or in your order confirmation email.

2. Shipping Destinations

We offer shipping to:

  • Domestic (Germany): Orders within Germany are delivered promptly using local carriers.
  • European Union (EU): We ship to most EU countries. Delivery times may vary by destination.
  • International: We also ship worldwide. International shipping rates and delivery times depend on your location.

3. Shipping Methods and Estimated Delivery Times

  • Germany:
    Estimated delivery: 2-5 business days
    Carriers: Standard local couriers.
  • EU:
    Estimated delivery: 4-10 business days
    Carriers: International courier services.
  • International:
    Estimated delivery: 7-21 business days (depending on destination and customs processing)
    Carriers: International courier or postal services.

Please note that these delivery estimates are provided by our shipping partners and are not guaranteed. Delays may occur due to customs processing, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

  • Domestic (Germany):
    Shipping rates are calculated at checkout based on weight, dimensions, and destination of your order.
  • EU and International:
    Shipping costs vary by destination and will be displayed during the checkout process.
  • Promotions:
    Occasionally, we offer free shipping promotions. Be sure to check our website for current offers.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable) and a link to track your shipment. If you have any questions regarding the status of your order, please contact us at info@novelt-solutions.de.

6. Customs, Duties, and Taxes (For International Orders)

  • Customs and Duties:
    International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
  • Customs Clearance:
    Please contact your local customs office for more information regarding these charges.

7. Shipping Issues and Delays

If you experience any issues with your shipment (e.g., delays, damaged items, or missing tracking information), please contact us immediately at info@novelt-solutions.de. We will work with you and the carrier to resolve the issue promptly.

8. Changes to Your Order

If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.

9. Contact Information

For any questions regarding our Shipping Policy, please contact us at: